Over the last week I’ve had trouble hitting Google with the address www.google.com.  The following is what I see:

I decided to use OpenDNS as indicated below. It seemed to work at first but then an hour later I’m having the problem again – the following solution actually may not work. Upon reviewing the thread below, it seems the issue is routing of some sort and pointing at OpenDNS may not fix the problem. At this point the only fix seems to be to use the one of Google’s numeric IP address such as 64.233.167.99.

It appears to be a problem with Charter’s DNS as seen in this thread:

Google and Charter DNS Thread – Broadband Reports

Hitting the IP address 64.233.167.99 seems to work fine.  Some solutions:

Use a host table entry for www.google.com to the IP 64.233.167.99 or point your DNS to Open DNS:

208.67.222.222
208.67.220.220

It is definitely annoying and others have reported that Charter support does not accept responsibility for this issue.